Implementation Manager

Role : Implementation Manager

TECHNICAL (70% of the work)

  • Providing technical configuration and, in some cases, programming as required.
  • Providing process, data and object modeling in a variety of application and database environments.
  • Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications.
  • Providing technical architecture leadership, analysis, design, development, and enhancement.
  • Maintaining your expertise in industry leading contact center technologies.

PROJECT 

  • Serving in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
  • Developing costing proposals for projects, perform risk analysis, and manage change control.
  • Providing business analysis, business area assessment, user needs analysis and business systems design for major projects.
  • Conducting comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS 

  • Presenting a professional image in conduct, attitude and attire.
  • Assisting with the development of client information management standards and evaluation of technology trends.
  • Contributing to business area assessment, user needs analysis and business systems design.
  • Assisting with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

  • Supervising during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.
  • Implementation & Solutions: broad skills in both technology & analysis
  • Business Optimization: deep skills around business analysis
  • Expert Services: deep skills in specialized technical & functional areas
  • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. 
  • Prior consulting experience.
  • Contact center operational experience
  • Contact Center software solution experience