Implementation Manager
Role : Implementation Manager
TECHNICAL (70% of the work)
- Providing technical configuration and, in some cases, programming as required.
- Providing process, data and object modeling in a variety of application and database environments.
- Providing database design, development, and enhancement, as well as management and coordination of changes to existing applications.
- Providing technical architecture leadership, analysis, design, development, and enhancement.
- Maintaining your expertise in industry leading contact center technologies.
PROJECT
- Serving in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.
- Developing costing proposals for projects, perform risk analysis, and manage change control.
- Providing business analysis, business area assessment, user needs analysis and business systems design for major projects.
- Conducting comprehensive cost/benefit analysis and prepare business cases for projects.
BUSINESS
- Presenting a professional image in conduct, attitude and attire.
- Assisting with the development of client information management standards and evaluation of technology trends.
- Contributing to business area assessment, user needs analysis and business systems design.
- Assisting with comprehensive cost/benefit analysis and preparation of business cases for new projects.
SUPERVISORY
- Supervising during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.
- Implementation & Solutions: broad skills in both technology & analysis
- Business Optimization: deep skills around business analysis
- Expert Services: deep skills in specialized technical & functional areas
- Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
- Prior consulting experience.
- Contact center operational experience
- Contact Center software solution experience